Returning Your Order
How do I return an order?
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Shipping charges are not refundable.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Discounted items are final and cannot be returned or exchanged
- Returned items must have no visible signs of wear or use
- If the safety seal on the honey is broken we will not accept a return. Please reach out to our customer experience team for resolution instead.
To complete a return:
- Go to the returns portal here.
- Fill out the required fields (using the SO# found on packing slip and including SO in front of the number) and print a return shipping label.
- Place unopened items and proof of purchase securely in a shipping box.
- Attach the return label to the shipping box and drop at the carrier location nearest you.
After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If your purchase was made at one of our retail locations, please contact the store directly, reach out to our Customer Experience team at info@savannahbee.com or call us at 800-955-5080, ext. 2.
Purchases made from entities other than Savannah Bee Company are not eligible for replacement, credit or refund. Please contact the retailer where the Savannah Bee item was purchased and inquire about their exchange or return policy.
If you have questions concerning your return, please contact us at info@savannahbee.com or 800-955-5080, ext. 2.